Streaming Video Requirements

Generic Router How-To

Generic Router Configuration Instructions:

NOTE:  Read the instructions for your model router - always more accurate and up-to-date solutions!!   (BE CAREFUL -- if you connect the ethernet cable from the jack to a switch port on your router you will disrupt service of customers in your building!!!!)

1. Connect router WAN or Internet port to RJ45 Ethernet jack with CAT5 cable and turn on. 
2. Connect laptop to router either with an ethernet cable to one of switch ports or wirelessly.
3. Open command prompt on laptop and type in ipconfig and hit return. Look for the gateway line and record the IP address of the gateway.
4. Open a browser and type the IP address from #3 above into the address bar and enter the router web-based setup utility.
5. Set the router name to something unique for you.
6. Set the router password.
7. Set router to do Network Address Translation (NAT) so it assigns IP addresses.
8. Setup WPA/WPA2 with unique SSID (wireless ID) and password.
9. Restart the router.
10. Restart the computer.
11. Connect to the wireless SSID you set up and provide the password.
12. Once connected to the wireless open a browser and login into USWICOM service.

If you are not successful - PLEASE disconnect router and send an email to This email address is being protected from spambots. You need JavaScript enabled to view it. and request assistance in setting up your router.

NOTE: The contents of this web page are intended only for use by US WiCom customers.  This page contains legally privileged information and/or confidential information which may not be shared or duplicated in any way without specific, prior written consent. © 2013-2016 US WiCom, Ltd., embassy.uswicom.com, all rights reserved.

How-To Netstat to Find Running Processes (PC with Windows)

How-To - Use Netstat to Find Programs Using Internet Bandwidth

in Windows XP, Vista, and 7

Some computer programs can use a large amount of your Internet connection. This becomes a problem when there isn't enough bandwidth left for other programs to use the Internet. For example, a computer running BitTorrent may be downloading or uploading so much data that normal web pages won't open in an Internet browser.

When two or more computers are using the same Internet connection, one computer may be using all of the bandwidth on the network, leaving none for the other computers.

If you use Windows and you're having troubles with your Internet connection, you can use the Netstat command to see if any programs are causing a problem.

1. Right-click Command Prompt and choose Run as administrator.
2. In the Command Prompt, enter netstat -o -n and then press Enter.
3. Under Active Connections, look at the PID (Process ID) column, and record any PID numbers that are repeated for many IP addresses. A PID with many connections may be using a lot of bandwidth.

In this example, 3944 and 3756 are PIDs with many connections:

4.  Open the Windows Task Manager by pressing CTRL-ALT-DELETE on your keyboard.
5.  Click Start Task Manager.
6.  Click the Processes tab.
7.  From the top menu, click View > Select Columns...
8.  Put a checkmark beside PID (Process Identifier) and click OK.
9.  In the process list, look for the PID(s) you noted in step 4.

In this example, chrome.exe (3756) and thunderbird.exe (3944) are the processes with many connections:

10.  Close or exit the processes (programs).  Either:

• highlight the process and then click End Process within the Task Manager, or
• close the Task Manager and then close the program (if you can tell which program is running from the Image Name column; for example, firefox.exe is Firefox)
  

11.  Test your Internet connection.

BitTorrent is a registered trademark of BitTorrent Inc. Firefox and Mozilla Thunderbird are registered trademarks of Mozilla Corporation. Internet Explorer, Live Mail, Outlook, and Windows are registered trademarks of Microsoft Corporation in the United States and other countries.

NOTE: The contents of this web page are intended only for use by US WiCom customers.  This page contains legally privileged information and/or confidential information which may not be shared or duplicated in any way without specific, prior written consent. © 2013-2016 US WiCom, Ltd., embassy.uswicom.com, all rights reserved.

Apple Router How-To

Here are the steps to take to setup your Apple Airport or Airport Express:

1. Go to the Utilities Menu and open the Airport Utility
2. Click on the icon for your airport express then click on edit
3. Set the name for your base station (your wireless router)
4. Set the password for your base station
5. On the Internet Tab - make sure that "DHCP" is enabled
6. Go to the Wireless tab
7. Network mode = "Create a Wireless Network"
8. Set the wireless Network name to something unique for you
9. Set the wireless network password
10. Wireless Security = WPA/WPA2 Personal
11. Check the box to remember password in keychain
12. GO to the Network Tab
13. Router Mode = DHCP and NAT
14. Click on UPDATE

Your Apple Airport Express will reboot and then you should be good at that point.  You can disregard the Double NAT error and use your Apple Airport Utility to turn off and not show the Double NAT error.

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How To Reset Apple Router:

Soft Reset:  With the AirPort Express plugged into a power outlet, launch the Network System preference and choose AirPort from the Show pop-up menu. Click the TCP/IP tab and choose Using DHCP from the Configure pop-up menu. Press and hold the device's reset button for 1 second. The light will flash yellow and you'll have five minutes to make changes before the AirPort Express reverts to its previously saved configuration.

Hard Reset:  With the AirPort Express plugged into power, press and hold the device's reset button for 10 seconds. A green light will flash for a bit and then the device will reset itself -- a process that takes about 45 seconds. Once reset, you can configure it with the AirPort Express Assistant or the AirPort Admin Utility.

Factory Default:  Unplug the AirPort Express from the power outlet and press and hold the reset button. While still holding down the reset button, plug the device into a power outlet. Hold down the reset button until you see the light flash green four times. Let go of the button and the device will reset itself. Wait the requisite 45 seconds and configure it with the AirPort Express Assistant or AirPort Admin Utility.

NOTE: The contents of this web page are intended only for use by US WiCom customers.  This page contains legally privileged information and/or confidential information which may not be shared or duplicated in any way without specific, prior written consent. © 2013-2016 US WiCom, Ltd., embassy.uswicom.com, all rights reserved.